Shoppers who rank dependability high on their list for buying a new vehicle should consider a Lincoln, Toyota or Ford. Lincoln, Ford’s luxury brand, was named the most dependable brand overall by J.D. Power and Associates, which means it had the least number of problems per 100 vehicles.
Toyota had seven vehicles win in their respective segments while Ford had four. The J.D. Power and Associates 2011 U.S. Vehicle Dependability Study measures problems experienced during the past 12 months by more than 43,700 original owners of 2008 model-year vehicles after three years of ownership. The study was conducted between Oct. and Dec. 2010. Overall automotive brand dependability is calculated by tallying the level of problems experienced per 100 vehicles, with a lower score equaling better quality.
"Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years," said David Sargent, vice president of global vehicle research at J.D. Power and Associates. "However, as manufacturers add new features and technologies to satisfy customer demand and new legislation, they face the potential for introducing new problems."
The industry average for overall dependability is 151 for 2011, which J.D. Power says is the lowest problem rate since it began the study in 1990. It is also down from an average of 170 problems in 2009.
This is Lincoln’s first time topping J.D. Power’s dependability list. Lincoln is followed by Lexus and Jaguar for the top three. Across different vehicle segments, Toyota had the most awards at seven, while Ford, General Motors and Honda also did well.
2011 Brand Ranking (problems per 100 vehicles)
Highest Ranked by Segment